Help & FAQ

Upload a video, our AI transcribes the speech into word-by-word timed captions, you fix any words and pick a style in the editor, then export a normal MP4 with the captions burned into the pixels — ready to post anywhere.

Telugu, Hindi and English — each can be output in its native script or in Roman letters. More languages are coming back soon.

One toggle converts native-script captions to Romanised text — Telugu becomes Tanglish, Hindi becomes Hinglish. Great for audiences who speak the language but read Roman script.

Yes. You can correct individual words, adjust their timing, trim the clip, and reposition the captions on the video before you export.

A set of ready-made caption style presets with word-by-word highlight animations. Pick a preset, drag the captions where you want them, and export.

Only on the free tier. Your first 30 free minutes include a small Reels Captions watermark; every paid export (from pack or subscription minutes) is watermark-free.

You buy minutes of video, billed per second — a 9-second reel uses exactly 9 seconds of your balance, never a full minute (re-styling the same reel is free). One-time packs — Starter ₹99 (10 minutes), Boost ₹199 (20 minutes), Mega ₹399 (30 minutes) — are valid for 30 days. Subscriptions renew automatically with a monthly minute allowance that resets every 30 days: Lite ₹199/mo (30 min) or ₹1,700/yr (35 min every month), Creator ₹399/mo (80 min) or ₹3,500/yr (100 min every month), Pro ₹799/mo (260 min) or ₹5,999/yr (300 min every month). Yearly plans cost less per month AND include more minutes every month. Every plan includes the full editor and all styles. Cancel anytime from your Account page; you keep access until the end of the paid period.

No length limit on any paid plan or pack — your minutes are the limit. Bought 10 minutes? Caption a 10-minute video, or ten 1-minute reels. Free: up to 2 minutes per video. You spend exactly the video's length, to the second — a 9-second reel costs 9 seconds.

Free: up to 100 MB per video. Lite: 2 GB. Creator and one-time packs: 4 GB. Pro: unlimited file size. No video-length limit on paid plans — your minute balance is the only limit (Free: 2 minutes per video).

Free media is stored 24 hours — download your export right away. Lite and Creator keep videos 7 days; one-time packs and Pro keep them 14 days — download within 14 days. After the window your media is auto-deleted. You can view, download or delete everything anytime from My videos.

No. Same resolution, same fps, audio untouched — visually lossless export. HD in, HD out.

Invite a creator — you both get 10 minutes free when they sign up with your link. Grab your personal invite link anytime from your Account page and share it on WhatsApp or anywhere else.

Yes — alongside the MP4 you can download SRT and VTT caption files for YouTube uploads or any other player.

The minutes it used are refunded to your balance automatically and instantly, so you can try again at no cost.

All payments run through Razorpay: UPI, credit/debit cards and netbanking. Prices are in INR. We never see or store your card or UPI details.

Purchases are not refundable — try the 30 free minutes first to judge quality. Subscriptions can be cancelled anytime from your Account page: renewals stop immediately and you keep access until the end of the paid period. Failed exports always return your minutes instantly, and duplicate charges are refunded. Details in the Cancellation & Refund Policy.

Delete individual videos anytime from My videos. To delete your whole account and all associated media, email support@reelscaptions.com. See the Privacy Policy for what we store.

Email support@reelscaptions.com — we reply within 48 hours. More details on the Contact page.